If you are shipping your order to an address within the EU, the prices displayed on our website will include 20% value added tax, which is applicable for customers in the UK and the European Union. If you live outside the UK or the EU and have set your shipping destination accordingly, the prices you see on the website will be shown without VAT.
All our orders are shipped from within the UK. Whilst we offer free shipping, you are responsible for paying any local import duties and taxes which may be applied to orders shipped outside the EU. These fees differ depending on the value of your purchase and the delivery location so we recommend checking with your local customs office before ordering.
All the watches we sell come with guarantees or warranties provided by the manufacturer. Most of these cover a period of one year from the day the watch is purchased from Dezeen Watch Store, but check the “Details” text for more details.
Our watches are sent from the UK by either UPS or Federal Express.
All UK orders are sent via UPS and will be fully trackable, insured and a signature will be required on delivery.
All orders for the rest of the world are sent via FedEx Express and will be fully trackable, insured and a signature will be required on delivery.
We offer free shipping on UK, EU and international orders above £60. For orders shipped outside the EU, you are responsible for paying any import duties and taxes applied to your package.
We ship to most countries in the world except Argentina, Chile, Indonesia, Iran, Iraq, Malaysia, Peru and Russia. If you are trying to order watches and can’t see your country in the list please contact us to place your order.
We offer a full refund on all watches returned to us in perfect condition within 28 days. Please see our terms and conditions for full details of our returns policy.
If your watch is defective when you receive it, it will be replaced or repaired right away. See our terms and conditions. If it subsequently develops a fault within the period of the manufacturer’s warranty, and the fault is covered by the warranty, then it will be repaired. Again, please refer to our terms and conditions.
Please note that batteries supplied with watches are installed at the factory to check the watch is working and, due to time spent in warehousing and shipping, may be partially run down by the time of sale.
Batteries are therefore not covered by the manufacturer’s warranty. If your watch stops working you should in the first instance take it to a specialist watch shop or repairer to have a new battery fitted. Neither Dezeen Watch Store nor the manufacturer can be held liable for the cost of replacing the battery.
We’re online only but regularly hold pop-up retail events – subscribe to our mailing list for more details.
Visit Dezeen Watch Store and choose the product(s) you wish to purchase. When you proceed to the checkout you will be offered the option to enter a discount code. Please click this option and enter your unique voucher code.
We offer free standard shipping on all orders over £60.00. If you want your order to be sent on a faster service you can opt for our premium delivery service.
Whilst we offer free shipping, you are responsible for paying any local import duties and taxes which may be applied to orders shipped outside the EU.